The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Since 2002, the majority of Texans have had to choose their own Retail Electric Provider (REP) – the middleman that buys electricity wholesale, then sells it to you, the consumer. According to the Public Utility Commission of Texas’ 2017 report, the Lone Star state is “the national leader in competitive residential, commercial, and industrial offerings,” which means there are well over 200 providers bidding for your attention.
3. Customer service: When the only utility available has lousy customer service, nobody is surprised. They don’t even pretend to care – they know they have you over a barrel. With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
Utilities, or energy companies, in Maryland offer customers information to know how much they are spending on electric supply each month. Baltimore Gas & Electric Co., for example, provides a tool known as the Standard Offer Service, which shows customers how much they can expect to pay for energy supply each month. Current supply rates show that BGE customers will pay 8.225 cents per kilowatt hour (kWh). ChooseEnergy.com, as of mid-May, offers a 36-month plan that could save 13 percent on that rate now.
TDU Delivery Charge: TDU stands for transmission and delivery utility — in other words, the utility company in your area that is actually piping the energy from the power generation companies into your home. (Remember, REPs in Texas are just the middleman.) The TDU delivery charge is set by the utility and is consistent from plan to plan and provider to provider within its service areas. For example, AEP , the TDU for Corpus Christi, charges the same delivery fee for all TXU, Direct Energy, and Reliant plans. You don't typically get a choice in utility company, and therefore, these fees are pretty much unavoidable, non-negotiable, and won't factor into choosing an electricity plan or provider.
Prepaid electric, or “pay as you go electricity” is a affordable choice for people with short term living arrangements as well as those wanting to eliminate light bills and need their lights on the same day. Prepaid electricity in Texas is rapidly growing in popularity. Thanks to smartphone apps, Texas college students are choosing to prepay for a fast, easy connection and payment. With smart meter technology, homeowners and renters can easily monitor, regulate and conserve their usage which saves money. Quick Electricity has energy plans to suit the customer preparing for an upcoming move, serving in the military, looking for green energy solutions, or simply wanting to take it month-to-month with no deposit. Don’t fit any of those molds? We can set you up to build your own energy plan!
Looking for the cheapest energy rates from the best light companies in Texas? With Quick Electricity, you have the power to choose your home or business energy plan from the top rated electric companies in Texas. Whether you’re looking for prepaid electricity companies for pay as you go electric, a 1-24 month fixed energy rate plan or solar panels, we will help you find the most affordable plan to suit your needs. Most energy companies in Texas have a free same day connection and some offer no deposit and no credit check electricity for those with credit problems. To make the switch easier for our customers, Quick Electricity has partnered with the #1 prepaid electricity provider in Texas, Payless Power. Prepaid energy is the best way to get your lights on today for a small fee of $30. For assistance, give us a call at (877) 509-8946.
And just like with any plan, it’s worth it to do the math to see how different scenarios will affect your bill. Take, for example, a home in Sweetwater that uses about 1,000 kWh of energy per month, and is interested in the Texas Essentials 12 plan. Zero percent renewable energy is the cheapest option — but by committing to a $5 monthly charge for its 100 percent “JustGreen” option, it’s actually cheaper than the 60 percent hybrid renewable option.
Then, in 2002, Texas deregulated the electricity market and everybody cheered! Except that, sure, deregulation opened up the market to competition that may (or may not) have resulted in lower rates, but it introduced a whole host of other issues. These issues may not have been factors before but now they’re critical when you’re on the look-out for cheap Houston electricity providers.