The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
To do so, we used five of the state’s largest electricity companies to explore six things you'll have to evaluate when you're comparing plans and providers: We’ll walk you through customer satisfaction scores, running the numbers on rates, and calculating the impact of different fees, discounts, and contract types. We'll weigh in on extra perks, like points, and green energy too.
In Maryland, you have the power to choose your electricity and natural gas suppliers. More than 500,000 Marylanders have already switched energy suppliers. Need a good reason to switch? Some suppliers regularly offer rates and service that are 10% or more cheaper than the utility. Things could get worse - Baltimore Gas and Electric Co. has proposed a rate increase it says would boost the average residential customer's total bill by $5.77 per month. A recent Choose Energy survey found that more than 86 percent say they've never chosen a competitive Maryland electricity plan, meaning they're probably paying more than they have to for energy. Don't pay more. Just enter your ZIP code above to see how you can begin saving with Choose Energy!
 1.     Contracts:  Before, there were no contracts.  You signed up or you didn’t.  When it’s the only game in town, you have to play by their rules.  Nowadays, you’ll see these ultra-fabulous rates bandied about but it’s only by carefully scrutinizing the fine print that you’ll discover those wonderful rates come with a one-year lock-down or other catches.
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