CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.

There are a variety of different types of gas and electricity plan that are currently out there for prospective customers to consider. Some plans offer fixed rate deals , these allow you to be sheltered from price rises over an agreed period of time. Other plans allow you to manage your entire account online, making it easier and more efficient for you to handle your energy supply.
Both tariffs are available with either paper or paperless (online) billing. E.ON participates in the Warm Home Discount scheme for some customers. There are no exit fees if you decide to leave this supplier within 14 days. If you change your mind after that time, you’ll be charged exit fees of £25 per fuel. Exclusions apply, including the type of meter you own, so make sure you read the additional terms and conditions.  
Energy Deregulation simply gives Texas residents the choice to select which electricity provider they want to use. In regulated cities, the state government restricts utility companies to only sell in their designated areas, taking the free market out of electricity. Texas deregulation gives the decision back to the consumer, and we’re happy to help make that decision easier.

Another unwelcome side effect of not knowing your average monthly kWh usage level is that you may end up paying more than you expect. This can occur when a customer inadvertently shops an electric rate based on a higher usage level than they actually use. Electricity suppliers commonly advertise their electric rates associated with the highest (2000 kWh) usage levels since those tend to be the lowest rates.
uSwitch is a free service that handles the switching process for you. Once you've completed your energy switch, your new energy supplier will contact your old supplier and agree a switching date. You will then receive a welcome pack and letter from your new gas & electricity supplier. This will outline what you've agreed to, and tell you what happens next. There won't be any interruption in your gas and electricity supply.

How did we get this number?This total is calculated by taking the wattage and daily usage of your common appliances and converting this into a monthly kilowatt per hour (kWh) usage rate. To figure out the estimated cost based on this rate, multiply your kWh per month by the cost of your energy (an average rate is $.12 per kWh). You can learn more about calculating your energy consumption by following the steps on this page.

3.     Customer service:  When the only utility available has lousy customer service, nobody is surprised.  They don’t even pretend to care – they know they have you over a barrel.  With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.

×